Terms & Conditions

Please read these Terms & Conditions carefully before using our services.

  1. The original receipt must be presented at the time of delivery of processed articles.
  2. If the original receipt or invoice is not presented at the time of delivery, the articles will be handed over only to the owner after proper verification of identity.
  3. If the original receipt or invoice is not presented at the time of delivery, we shall not be held responsible for any loss or misplacement of articles.
  4. Customers are requested to examine garments at the time of delivery. Any damage, loss, or quality issue must be reported within 48 hours of delivery. Complaints received after 48 hours will not be entertained.
  5. Express or urgent delivery services will be charged 50% extra over the regular tariff. Charges for such services may also vary on a case-to-case basis and will be communicated at the store.
  6. Additional charges may apply for special stain removal or best-effort treatments for difficult stains or marks.
  7. We are not responsible for colour fastness, colour bleeding, colour fading, shrinkage, or any damage to embellishments, embroidery, or decorative elements on garments that may occur during the normal course of processing.
  8. We are not responsible for stains such as ink marks, sticker residues, or damages to embellishments, embroidery, or delicate or fine garments during processing.
  9. This is a "Wear & Tear" Policy. Garments with pre-existing stains, marks, or defects are accepted at the customer's risk. No claims or liability shall be accepted for any resulting damage.
  10. This is a "No Fault No Claim" Policy. If articles are accepted at the customer's risk, we shall not be held responsible for damage to articles that occur during processing or for any discoloration of clothes.
  11. We do not accept liability for any items not collected within 3 (three) weeks from the scheduled delivery date.
  12. We shall not be responsible for any ornaments, jewellery, or detachable fittings on garments that may get damaged during processing.
  13. We shall not be responsible for damages such as cuts, holes, stretches, or stains that become apparent during washing due to defective manufacturing, prior damage, normal wear & tear, or environmental exposure.
  14. No discount will be applicable once the bill has been generated or the garments have been processed.
  15. Two or more discounts or promotional offers cannot be combined in a single bill.
  16. We will make every effort to ensure timely pickup and delivery. However, delays due to unforeseen circumstances or force majeure events may occur, and in such cases, no compensation, refund, or reduction in charges shall be applicable.
  17. While we try to check for valuables (cash, jewellery, etc.) left in garments, we shall not be held responsible for any loss or damage to such items.
  18. We shall not be held responsible for any loss or damage due to fire, burglary, or other events beyond our control at any of our stores, franchises, or locations.
  19. In case of any loss or damage to an article during processing (excluding the conditions mentioned above), compensation shall be limited to 10 times the value of the processing charges or INR 3,000 (in the form of a service voucher), whichever is lower.
  20. All disputes shall be subject to the exclusive jurisdiction of the courts in Delhi.
  21. We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.